Following a widely shared social media complaint from a customer who claimed GH¢11,000 was taken out of her mobile wallet without her permission, MobileMoney Limited (MoMo), the company that runs MTN Ghana’s mobile money service, has denied claims of a system breach.
In a TikTok video shared on Saturday, April 12, 2025, the impacted consumer described the situation, which caused a great deal of internet anxiety.
After reporting the incident, the woman in the video bemoaned what she called subpar customer service and accused MTN Ghana of failing to protect user monies.
“I called MTN Ghana after seeing the transaction, and they told me to wait for 15 working days,” she added, bemoaning the telco’s answer. Are we secure? What is wrong with MTN Ghana? The woman who answered the phone when I called even treated me rudely. Is it simple to get this kind of money these days?
In an official statement, MTN stated, “Our findings suggest that this was a case of social engineering, where a person unknowingly shares sensitive information—such as a One-Time Password (OTP), verification link, or PIN—with fraudsters,”
Cybersecurity experts continue to emphasize the importance of user alertness, especially against frauds that rely on deception and impersonation, given that millions of people rely on mobile wallets for everyday transactions.
