A Bolt driver, Gideon Kwasi Billy Hackson, has sparked outrage after refusing to release a passenger’s goods unless she paid GHS 250 for a punctured tire.
The incident occurred on Friday, July 18, 2025, when the driver was hired to transport items from Graphic Road to Mamprobi Plaza in Accra. Initially, he demanded an extra GHC15 on top of the agreed fare, claiming he did not usually accept goods on the passenger seat. Later, when the passenger’s shop attendant directed him through a shorter route, one of his tires got stuck in a gutter and punctured. The driver then insisted the customer pay for a full tire replacement, holding her goods hostage despite pleas from the attendant, the customer’s brother, and bystanders.
The driver blamed the passenger for the damage, arguing that her goods caused the puncture. Even when the customer offered to cover half the cost, he refused, adamant about receiving the full GHS 250. The situation worsened as he hurled insults and curses at the customer’s brother, leaving onlookers shocked. After nearly three hours of deadlock, a vulcanizer inspected the tire and repaired it, but the driver still demanded GHC 40 for the repair—a demand the customer rejected.
This incident highlights growing concerns about professionalism and accountability in ride-hailing services. While platforms like Bolt have policies in place, disputes like this reveal gaps in conflict resolution.
The passenger plans to report the driver, emphasizing the need for stricter oversight to prevent similar incidents. As ride-hailing services become more integral to daily life, ensuring drivers handle unforeseen challenges fairly and professionally is essential to maintaining trust and safety for all users.
